Online Store policy

About Secure Online Shopping

Using your credit card at cyclepath.ca is extremely safe. The security of your personal information is very important to us. In our efforts to protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL an advanced encryption technology (128bit) that works with newer versions of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari and AOL Netscape Navigator, your personal information will be automatically encrypted, or encoded, before it is sent over the Internet. Cyclepath.ca has obtained a digital certificate for your security. The digital certificate guarantees that your personal information is being transmitted in secure (encrypted) form to our ISP server, not to some unknown or unauthorized server. Shopping online at cyclepath.ca is safer than using your credit card at a restaurant or department store. You’ll soon find yourself appreciating the fun, convenience, and security of shopping at home.

Our Privacy Policy

We realize that making purchases at cyclepath.ca, or any other Web site, requires trust on your part. We value your trust very highly, and promise that we will work to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this Policy. This includes your name, address, phone number, email address, and credit-card information, in addition to any other personal information that can be linked to you, personally. Cyclepath.ca will not sell or rent your personal information to anyone. You have the right to control your personal information as you see fit. We collect only the personal information you allow us to collect, and then it is used only to help us serve you better. We believe that you have a right to know, before shopping at cyclepath.ca or at any other time, exactly what information we might collect from you, why we collect it and how we use it. Information we collect on cyclepath.ca may be used to enhance your shopping experience in the following ways: – Deliver merchandise that you purchase online – Bill your credit card for your purchases – Confirm your shopping orders – Respond to your customer service inquiries or requests – Communicate special offers to you, if you choose to receive such notices.

Returns Policy

At cyclepath.ca, our goal is to ensure that you’re completely satisfied with your online purchase. When you receive your order, please examine it closely immediately upon opening it. Returns or refunds or order cancellations may be acceptable up to 2 weeks after the purchase is made, however a restocking/cancellation fee may be applicable (up to 20% of your order total). If you’re not satisfied with your order, you may return or exchange your product at the Oakville Cyclepath store site at 507 Speers Road; Oakville, ON, L6K 2G4. For your convenience, we also accept returns by mail, please call Customer Service at 905-338-0783 or email support@cyclepath.ca and ask for a Return Authorization (RA) number. Please note that the shipping charges for mailing back returned items are the customer’s responsibility. IMPORTANT: packages returned without an RA number will be refused. Your RA number is valid for 14 days. Simply return the product in the same condition as purchased – with all manuals, accessories, and the original cyclepath.ca on-line sales receipt. The shipping and handling (S&H) charges are non-refundable; however, we will refund your original shipping cost if the return is a result of our error. All products (both defective and non-defective) must be returned in original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. IMPORTANT: returned orders with items missing will either be refused or the missing item amount deducted from the credit. Refunds on purchases made with a credit card will only be credited to the same card. The credit will be made within six weeks of receipt and verification of the merchandise. Purchasing by Minors Our policy is to not sell to minors. If you are under the legal age of majority and wish to purchase from our on-line store, you must have a parent or legal guardian make the purchase for you. Misprints At cyclepath.ca, we strive to provide you with the most reliable and updated information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time and/or edit an order to reflect the correction, and/or correct the error on our website. In the event that you are shipped an incorrect product, we will accept the unit back and offer a full refund.

Terms and Conditions of Use

The cyclepath.ca site is provided on an AS IS, as available basis. Neither cyclepath nor its affiliates, subsidiaries, or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, associates) warrant that use of the cyclepath.ca site will be uninterrupted or error-free. Neither cyclepath nor its associates warrant the accuracy, integrity or completeness of the content provided on the cyclepath.ca site or the products or services offered for sale on the cyclepath.ca site. Further, cyclepath makes no representation that content provided on the cyclepath.ca site is applicable or appropriate for use in locations outside of Canada. Cyclepath specifically disclaims warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. No oral advice or written information given by cyclepath, nor its associates, shall create a warranty. You expressly agree that use of the cyclepath.ca site is at your sole risk. Under no circumstances shall cyclepath or its associates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the cyclepath.ca site, including but not limited to reliance by a user on any information obtained at the cyclepath.ca site, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to cyclepath records, programs or services. The foregoing Limitation of Liability shall apply whether in an action of contract, negligence or other tortious action, even if an authorized representative of cyclepath has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the cyclepath.ca site. Because some provinces and states do not allow the exclusion or Limitation of Liability for consequential or incidental damages, in such provinces and states, liability is limited to the fullest extent permitted by law. Prices and availability are subject to change without notice. Errors will be corrected where discovered, and cyclepath.ca reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted). Item shipped may not be exactly as picture shown. While cyclepath takes steps to ensure the accuracy and completeness of product and third-party services provided, please refer to the originator of information for details, for example the manufacturer for complete product details. Proprietary Rights Content included on or comprising the cyclepath.ca site, including information, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively Content) are protected by copyrights, trademarks, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under Canadian and international copyright laws, and cyclepath owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of such Content. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part. The cyclepath logos and other trademarks on the site are the property of their respective owners and are owned by, licensed to, or, where required, and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner. All bikes shipped will come unassembled and it is your responsibility to get it professionally assembled and tuned. We assume no liability for any injury resulting in use of any of our products. Shipping rates are subject to changes without notice and we reserve the right of refusing to ship a product if we deem shipping was underestimated, however we will advise and get your consent before shipping if the cost is higher than what you agreed to. Please note that for any items with prices listed that are at price of $0 or any incorrect price determined by us Cyclepath has the right to refuse to ship this product or satisfy/process the order. Please note that only one coupon code can be used per order so in other words coupon codes cannot be combined for use on any given order. Coupon codes in some cases even if it applies the discount may be excluded for certain products. Cyclepath.ca reserves the right to not apply coupon code discounts for certain orders at its own discretion. One of the reasons for this may include that the item is already at a significant discount. Normally coupon codes should be off of regularly priced items but we will allow in most circumstances for the coupon code discount to apply on sale items but again we may reverse the discount applied or disallow it on certain items at our discretion. For our points/rewards program cyclepath.ca reserves the right to add or subtract points, or terminate this program at any time. Points can remain in pending for a period of time. If an order is cancelled, product returned or is deemed that it cannot be fulfilled for whatever reason points will not be awarded or will be taken away. Thank you for taking part in the cyclepath.ca experience.


International orders (ie. orders shipped outside of Canada) may be subject to certain duties that are solely the responsibility of the customer. This is beyond our control and you should check your local customs rules and regulations for details on possible duties on products that you order. Thank you for your understanding on this matter.